In greater Los Angeles: How telehealth expanded during and after 2020

Across Los Angeles, individuals confront alcohol, opioid, stimulant, and other substance use disorders every day. Los Angeles — the most populous city in California, with dozens of distinct neighborhoods spanning coast to valley — is no exception. Substance use disorder is a chronic, treatable medical condition recognized by the American Medical Association, the American Psychiatric Association, and every major clinical authority. It is not a moral failing or a matter of weak willpower. When care is properly structured and clinically led, people recover — across every demographic, socioeconomic bracket, and life circumstance.

Coordinated addiction treatment team

Los Angeles residents seeking navigating substance use benefit from clarity about what treatment actually involves. At Elevated Healing, care is delivered through distinct primary treatment tracks for Mental Health and Substance Use — with coordinated care across tracks when co-occurring needs are present. It means specialty-led clinical leadership from day one, with the accountability that comes from clinicians working within their trained specialty.

Substance use affects Angelenos come to treatment carrying a mix of practical concerns — insurance, time away from work, family responsibilities, privacy — and clinical questions about what will actually help. The intake conversation is designed to address both. A thorough clinical assessment identifies substance use history, mental health picture, medical considerations, and social context. From that assessment, our team recommends a primary track placement and level of care.

Our Care Model: Specialty-Led, Distinct Primary Tracks

Elevated Healing operates separate primary treatment tracks for Mental Health and Substance Use, each led by the appropriate clinical specialty from day one. When both are present, our teams coordinate care across tracks so the full clinical picture is addressed without collapsing treatment into a single generalized program.

This is different from a generalized model. Read more on our Care Model page.

What telehealth follow-up covers clinically

Our Substance Use track Angeles-area patients through our Substance Use track, which addresses substance use conditions. Board-certified psychiatric providers, licensed therapists, and case managers work as a coordinated multidisciplinary team. Assessment on intake determines level of care: Partial Hospitalization (PHP), Intensive Outpatient (IOP), Outpatient (OP) — chosen based on clinical need, not template. Placement can change as clinical picture evolves.

Woodland Hills addiction treatment center care

Elevated Healing serves Los live within reasonable reach of our Woodland Hills location. The 101, 405, 10, and 110 freeways connect residents to treatment across the metropolitan area. When mental health concerns coexist with substance use — which is common — care is coordinated across our Mental Health and Substance Use tracks so both conditions are addressed with appropriate clinical depth. Coordination happens through structured team communication and shared treatment planning.

Care coordinated across Los therapeutic modalities used in the Substance Use track include cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), EMDR, and trauma-informed care. Medication support, when clinically indicated, is provided by our psychiatric team through medication-assisted treatment (MAT).

Evidence base. This care model is grounded in current clinical guidance. For a broader clinical overview, see SAMHSA: Telehealth.

Understanding the Three Phases of Recovery

Recovery from substance use disorder unfolds in phases. A well-structured treatment plan supports each phase distinctly rather than collapsing them into a single generalized program. Below is how the three phases work and what each one is designed to accomplish.

Phase 1

Detoxification and Stabilization

  • Clears the body: This phase safely removes drugs or alcohol from your system.
  • Manages withdrawal: Medical staff monitor your vital signs around the clock to ease painful or dangerous physical symptoms.
  • Builds a foundation: Detox stabilizes your body so you can focus on psychological healing, though it is only the first step and not a complete treatment by itself.

Sources: National Institute on Drug Abuse — Treatment and Recovery.

Phase 2

Rehabilitation and Therapy

  • Addresses root causes: Therapists help you understand why the addiction started and identify your personal triggers.
  • Teaches coping skills: You learn new behavioral tools through individual counseling, group therapy, or therapies like cognitive-behavioral therapy (CBT).
  • Provides structure: Treatment happens in inpatient, residential, or intensive outpatient settings depending on your specific needs.

Sources: NAATP — Evidence-Based Practices; Cleveland Clinic — Substance Use Disorder.

Phase 3

Aftercare and Maintenance

  • Prevents relapse: This long-term phase focuses on strategies to stay sober when facing everyday stress and old temptations.
  • Connects to support: You maintain sobriety using ongoing support groups, check-ins with doctors, or living in a sober-living home.
  • Aims for lasting health: Recovery is treated as a lifelong journey rather than a single event.

How EHTC delivers telehealth to Los Angeles patients

Local factors shape how treatment while remaining rooted in Los Angeles is practical for most patients. Because Los Angeles is neighborhoods that range from dense urban cores to hillside residential areas, outpatient and IOP levels of care are often a good fit for people whose life responsibilities — work, family, caregiving — cannot be paused. For higher-intensity needs, we help patients coordinate the right level of care.

Structured recovery programming

Angelenos considering addiction treatment — including nearby communities like Tarzana and Canoga Park — reach us via nearby corridors. For Los Angeles residents specifically, residents include entertainment industry professionals, healthcare workers, tech employees, and small business owners. That mix shapes how we approach scheduling, confidentiality, and the practical realities of pursuing treatment while maintaining work and family responsibilities.

Program Levels That Deliver This Care

Level of care is a clinical decision made at intake and can shift as treatment progresses.

Partial Hospitalization (PHP)

Structured day program, five days per week, with psychiatric oversight and integrated therapy.

Learn about PHP

Intensive Outpatient (IOP)

Three-to-five sessions per week that allow work or school to continue.

Learn about IOP

Outpatient (OP)

Weekly therapy plus regular psychiatric visits — well-suited to step-down maintenance.

Learn about OP

Telehealth Follow-Up

Video visits with the psychiatric provider, available across California for eligible patients.

Learn about telehealth

When in-person care is still clinically necessary

Los Angeles telehealth addiction follow-up unfolds across defined recovery phases. Telehealth for behavioral health expanded substantially during the 2020 pandemic response and has largely persisted — with clinical evidence supporting its effectiveness for many aspects of substance use treatment. For Los Angeles patients transitioning from higher levels of care into long-term maintenance, telehealth follow-up expands access and reduces the friction that in-person visits sometimes create around work schedules, commute time, and geographic distance.

Long-term recovery support

Los Angeles telehealth addiction follow-up pathways adjust as clinical picture and progress evolve. Telehealth follow-up at EHTC typically includes psychiatric medication management visits, individual therapy sessions, and case management touchpoints. What generally requires in-person contact: initial clinical assessment, higher levels of care (PHP, IOP), certain physical assessments related to medication, and situations where clinical instability warrants in-person evaluation. The mix of in-person and telehealth is a clinical judgment made with each patient.

Los Angeles telehealth addiction follow-up first steps take one phone call to start the assessment. For Los Angeles residents, telehealth eligibility depends on state licensing (our providers are licensed in California, so California residents are the primary telehealth population), clinical stability, insurance coverage rules, and specific service being delivered. Some medications — particularly certain controlled substances — have additional regulatory requirements that shape whether telehealth prescribing is appropriate.

Insurance, Cost, and Getting Started

Most commercial insurance plans cover this care under mental health and substance use disorder benefits, subject to federal parity requirements under the Mental Health Parity and Addiction Equity Act. Parity means insurers cannot impose stricter limits on behavioral health services than they apply to physical health services — a real legal protection worth knowing when you call.

The first step is a conversation with our admissions team. This call is free, confidential, and carries no obligation. During it, we:

  • Verify your insurance benefits within one business day.
  • Confirm what’s covered, your copay or coinsurance, and whether prior authorization applies.
  • Start required prior authorization on your behalf so you’re not stuck on hold with your insurer.
  • Schedule a clinical evaluation — usually within a few business days.

Reach us at (747) 888-3000 or use our insurance verification form.

What Progress Looks Like

Recovery is not a straight line, and durable clinical outcomes rarely happen in weeks. Most patients notice measurable improvement in the first month of consistent treatment — reduced cravings, more stable mood, better sleep, easier engagement with therapy. Substantive behavioral change typically takes root over three to six months. Progress is reviewed at every clinical visit, and when something isn’t working, we adjust — a dose change, a therapy focus shift, or a step up or down in level of care. Setbacks are treated as clinical data, not moral failure.

Confidentiality and HIPAA Protections

HIPAA and 42 CFR Part 2. Treatment records are protected under HIPAA and, for substance use records specifically, under 42 CFR Part 2 — a federal regulation providing additional protection for substance use disorder treatment information. Treatment status and clinical details are not disclosed to family members, employers, or third parties without your written authorization, except in narrowly defined legal circumstances.

Medical information disclaimer. Content on this page is for general educational purposes and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions about a medical condition or substance use concerns.

Frequently Asked Questions

Is telehealth as effective as in-person for substance use?

For continuing care – medication management, therapy sessions, case management – evidence supports telehealth's clinical effectiveness. For initial assessment, acute stabilization, and higher levels of care, in-person contact remains the clinical standard.

Does insurance cover telehealth?

Most commercial insurance covers behavioral health telehealth under parity with in-person services. Some plans have specific rules about which visit types are covered. Our admissions team verifies specifics.

What if I have technical difficulties?

Basic technology support is available. If technology consistently gets in the way of clinical care, in-person alternatives can be scheduled. The goal is clinical engagement; the delivery mode adapts.

Can telehealth prescribe controlled substances?

Some controlled substances have telehealth prescribing restrictions – particularly Schedule II medications. Buprenorphine (Schedule III) is generally available via telehealth. Rules can change; our team stays current.

If You’re in Crisis

If you or someone you love is in immediate crisis, help is available 24/7. You are not alone.

Trusted External Resources

Independent, evidence-based sources on the topics covered on this page:

SAMHSA: Telehealth →

Independent, evidence-based reference.

HHS: Telehealth Policy →

Independent, evidence-based reference.

NIDA: Telehealth for SUD →

Independent, evidence-based reference.

SAMHSA National Helpline →

Federal treatment referral service.

American Society of Addiction Medicine →

ASAM Criteria for levels of care.

Ready to Talk About Care in Los Angeles?

Our admissions team can walk you through what treatment looks like, verify insurance benefits, and answer questions. Conversations are confidential.

Call us confidentially at (747) 888-3000 — or request a consultation online.

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